1xpet online Terms & Conditions —
Read once before you start

By using the 1xpet online website and mobile app, you confirm that you have fully read, understood, and accepted these terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.

These Terms & Conditions constitute a legally binding agreement between 1xpet online and the user. Continued use of the service indicates your acceptance of the most recently updated Terms & Conditions.

Scope of Services

1xpet online is an online betting and gaming platform offering Sports Betting, Live Casino, jackpot games, and other entertainment services. The scope of services may change at any time.

To register an account with 1xpet online, you must meet the following requirements:

• You must be at least 18 years must be.
• You must provide accurate and genuine personal details at the time of registration.
• No individual may register more than one account.
• You may register provided that online betting is not prohibited under the laws of your country.

Identity verification (KYC)

1xpet online reserves the right to verify your identity prior to any withdrawal or in the event of suspicious activity. You may be asked to provide a copy of your National ID, passport, or driving licence. Withdrawals may be temporarily suspended until KYC verification is complete.

Account Security

Keeping your account password and login credentials confidential is entirely your responsibility. If you suspect any unauthorized access to your account, contact support immediately.

1xpet online currently supports deposits and withdrawals via bKash, Nagad, and Rocket. Transaction limits and processing times are listed below:

Important policies

• Only use payment methods registered in your own name.
• Transactions through third parties are strictly prohibited.
• At least one deposit must be made to the account before a withdrawal can be requested.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.

Before placing any bets on 1xpet online, it's important to familiarise yourself with the following rules. These apply to all forms of betting — Sports Betting, live betting, and casino.

Betting Rules

• Once confirmed, a bet cannot be changed or cancelled.
• Pre-match bets are accepted up until the start of the match.
• Live bets are accepted while a match is in progress, but bets may not be confirmed if your internet connection is interrupted.
• If a bet is processed incorrectly due to a technical error, 1xpet online reserves the right to correct it.

If a match is cancelled or abandoned

If an event is cancelled or does not conclude within the scheduled time, bets placed on that event are generally considered void and stakes are refunded. Different rules may apply in certain special cases — contact support for details.

Maximum winnings limit

Maximum winnings on single bets or parlays are subject to a set limit, which may vary depending on the game type and market.

1xpet online regularly offers a variety of bonuses and promotions. Each offer comes with its own terms, though certain general rules apply to all bonuses.

Wagering Requirements

A wagering requirement must be met before bonus funds can be withdrawn. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 in bets. The wagering period is typically 30 days.

Bonus usage restrictions

• The welcome bonus is available to new members only — once, on their first deposit.
• The same person may not claim bonuses using multiple accounts.
• Bonuses may not be valid for all games — check the offer page for the list of eligible games.
• Once a bonus expires, any unused bonus funds and associated winnings will be forfeited.

The following activities are strictly prohibited on 1xpet online and may result in permanent account termination:

• Fraud & manipulation: Attempting to influence or manipulate the outcome of any event.
• Bots or automation: Placing bets using automated software or bots.
• Money Laundering: Using the platform for money laundering purposes.
• Multiple accounts: Creating multiple accounts to claim bonus benefits.
• Hacking: Any attempt to breach the platform's security.
• Account Sale: Selling or transferring your account to another person.
• False information: Providing a false name, age, or identity during registration.

If suspicious activity is detected, 1xpet online reserves the right to temporarily or permanently suspend an account without prior notice.

You may close your account at any time by contacting support. Before doing so, make sure your account balance is zero — withdrawing funds from a closed account can be complicated.

Account Closure by 1xpet online

1xpet online may suspend or terminate an account under the following circumstances:

• If the terms and conditions are violated.
• If fraud or suspicious activity is detected.
• If KYC verification has not been completed.
• Extended inactivity (12 months or more).

Balances on accounts closed for legitimate reasons will be refunded; however, bonus funds will not be returned.

1xpet online shall not be held liable for the following:

• Losses resulting from internet disconnection.
• Losses resulting from third-party software or hardware issues.
• Unauthorized access to an account due to the user's own negligence.
• Financial losses from betting — this is an entertainment service.

In the event of a technical issue, 1xpet online will make every effort to resolve it as quickly as possible, but accepts no liability for any losses incurred as a result.

1xpet online collects your personal data to improve our services, maintain security, and meet legal obligations. Your information will never be sold to third parties for commercial purposes.

For more details, visit our Privacy Policy Read.

1xpet online reserves the right to amend these Terms & Conditions at any time. Users will be notified of significant changes in advance via email or platform notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions. We recommend visiting this page regularly to stay informed.

If you have any questions about these terms or wish to file a complaint, please reach out to the 1xpet online support team. We are always ready to assist you.

• 📧 Email: support@1xpetonline.ws
• 💬 Live Chat: Available at the bottom-right corner of the platform
• 🕐 Support Hours: 24 hours a day, 7 days a week

An initial response is typically provided within 48 hours of submitting a complaint. Complex cases may take up to 7 business days to resolve.