About the Help Center
Running into the occasional minor issue while using 1xpet online is completely normal. Sometimes a payment gets stuck, a login fails, or a bonus takes a moment to appear. This Help Center was built to get you back on track quickly whenever that happens.
Here you can find solutions to most issues on your own. And if you can't, our support team is ready to help directly — in Bengali, anytime.
Account & Login Issues
The most common issue is a forgotten password. On the login page, click "Forgot Password?" — a reset link will be sent to the email or phone number used at registration. It usually arrives within a minute; if not, check your spam folder.
Many users don't realize that withdrawals aren't possible until the account is verified. After registering, upload a photo of your National ID or passport to complete verification. This is usually done within 24 hours.
Deposits & Withdrawals
The most common mistake when depositing via bKash is forgetting to enter the payment reference number. Make sure you copy the reference number shown on the 1xpet online cashier page and enter it in the payment reference field in bKash. Without it, the deposit has to be verified manually, which takes longer.
Withdrawals can take anywhere from 1 to 24 hours. Bank transfers may take up to 3 business days. If your funds haven't arrived after the expected timeframe, contact support with your transaction ID.
Common Bonus Confusion
If you're unable to withdraw after receiving a bonus, it's usually because the wagering requirement hasn't been met. Each bonus comes with a specific turnover condition — for example, you may need to place bets totaling 20x the bonus amount. You can check your current progress in the "Bonus" section of your account.
The welcome bonus applies only to the first deposit on a new account. Once you've made a deposit, you can no longer claim it. So make sure to deposit using your promo code right after registering.
Live Betting Issues
In Live Betting, bets sometimes show as "Rejected" — this is usually because the odds changed at the moment you placed the bet. When odds shift during submission, the system automatically declines the bet. Enabling the "Accept Odds Changes" option in your settings will reduce this from happening.
